SmartBuy – What is it?

The Woermann SmartBuy loyalty system is your way to get cash discounts in the form of SmartBuy points for your purchases at any Woermann Supermarket or Cash & Carry Wholesaler.

What to Expect as a SmartBuy Member

Earn points to use as discounts on your future purchases.
Exclusive special offers just for SmartBuy members.
Automatic competition entries — no forms to fill out.
Promotional updates from time to time.
Purchase SmartBuy points to save even more for future events like weddings.
Convert Your Change to SmartBuy points at the till and grow your savings!

General FAQ

What is the value of 1 point?

1 point = 1 cent
Example: 1,095 points = N$10.95

How many points do I earn on my purchases?

Points are awarded based on the product, quantity, and timing of your purchase. The points system is automated and secure.

How do I register?

You can register at any Woermann branch. Just ask a manager or supervisor to assist you.

What do I need to register?

No ID required!
Simply provide:

Full name and surname
Mobile number

How long until my card is active?

Your card is activated immediately upon registration. In some cases, your card might be referred to the support office for activation, which responds quickly during office hours (Monday to Friday, 8:00 AM to 5:00 PM).

How do I check my points balance?

Check your Points Balances on the SmartBuy Member's Portal: Click here (https://wbnamibia.com/a3/smartbuy/)
Any cashier at Woermann Supermarket or Cash & Carry Wholesaler can assist.

Can I earn points without my SmartBuy card?

Unfortunately not — please ensure you present your card when you shop. This is a security feature.

What happens if the system is offline?

Your purchases will still be captured and processed once the system is back online.

Do I get my points immediately after purchase?

Points may take up to 24 hours to reflect in the system. Earned Points are made available to use once a month, on the 15th, however, Bonus Points and Purchased Points are available immediately.

Do points expire if not used?

Yes, Earned Points expire on 31 May every year. We’ll send reminders via SMS to registered members before expiry.

What if someone else uses my points?

Treat your SmartBuy card like cash. We cannot be held responsible for points used by someone else.

What if I lose my card?

Contact your nearest branch manager or call SmartBuy support immediately:

More more support you can join our Customer Support Group here: https://chat.whatsapp.com/Jvm5PdVsMBDCM0MTlvCwRJ

What if my card’s barcode becomes unreadable?

Ask for a replacement at any cashier.

What’s the difference between the SmartBuy card and the SmartBuy +60 card?

The SmartBuy +60 card is for members over the age of 60. It offers additional points per purchase to thank our loyal senior customers.